Thursday, May 6, 2010

My Bubble: A Letter Of Commendation

A few months' ago, hubby made a big blunder when he carelessly transferred $5000 from our account into my late mum's account through an internet-banking transaction. OMG!!!

My mum had passed away more than 6 years ago and I did not know that my brother had not close her account with Maybank as they were not aware of this account in the first place. Her account had been listed in our banking portfolio as I used to transfer monthly allowances to her. Now it's going to be a problem retrieving the fund back and it might even take months!

I called the bank looking for the branch manager but was instead assisted by a lady officer named Nor Aine. She was frank enough to let me know that she wasn't competent on the matter but promised to find out more and revert to me soonest. The next day, she told me that my mum's account was fortunately still active and that I should write in officially to the bank before presenting in person my mum's death certificate and my own birth certificate to authenticate our mother-daughter relationship. However, the bank is located in my hometown, about 2-and-half-hours' drive away. Due to work commitments, I told her I was unable to make the trip until 2 weeks' later. At this juncture, she suggested that I could meet her at the bank over the weekend. Ahhh ... but the bank's not opened during weekends!

Nor Aine provided top-class customer service throughout the whole ordeal that I was compelled to write a letter of commendation to her employer. A few days' back, I was so surprised to hear that the bank had actually posted the commendation letter on their news bulletin. I am so glad that the whole bank is now aware of such an exemplary employee in their organisation and that other employees should emulate her, considering that Maybank has had frequent bad raps for customer service over the years.


A happy thought is like a seed that sows positivity for all to reap.

2 Bubbles:

In these times, it's so hard to meet such wonderful people. It was very nice of you to write a letter of commendation. Gratitude is a wonderful thing.

Thank you so much, Kayni for dropping by. Appreciate it very much.